Call Centre

Through the use of sophisticated departmental call routing and termination, our Call Centre service ensures that your callers are answered by the most appropriate department or team member as speedily as possible.

Ideally, inbound calls to your company will be transferred to a team member and be answered immediately, however with varying staff level and peaks in call traffic and this cannot always be accommodated. Call Centre will actively manage those calls which cannot be answered straight away. This includes call queuing - complete with comfort messages and hold music - and the option to opt out of the queue and leave a voicemail message requesting a call back.

This service is aimed at addressing the telephone needs of any business or organisation with high call volumes or multiple departments / sites with operational timescales calculated in days rather than weeks or months.

As the solution is hosted for you, the service allows you to enjoy all the benefits of a fully-fledged call centre without the need to buy or maintain any new equipment. We will provide you with full support in creating and modifying your service, leaving you to focus your business objectives.

Features

• Auto Attendant with multi level IVR
• Call Queuing with comfort messages
• Option to leave a voicemail for call back
• Play back audio with data capture
• Personalised welcome/pre-connect messages
• Call Recording
• Hunt groups and ratio distribution across single or multiple sites including international
• Audio playback to give opening hours, directions etc. plus return to main menu
• Day of week and out-of-hours routing with voicemail facility

View our sample Call Centre Flow Chart

Would you like us to call you back?

One of our expert team can call you back at a time that suits you.