Queue Manager

Queue Manager is ideally suited to any organisation that experiences high volumes or variations in inbound call levels. Call queuing allows you to deal efficiently with calling peaks without losing valued customer's calls.

In sales environments a queuing system can make the difference between a successful sale and a call lost to competitors. In many markets, a queue improves customer perception and satisfaction as the caller will get an immediate response, which is more reassuring than an engaged tone or continuous ringing of an unmanned phone.

Several of the standard services - Auto Attendant, Call Recording, One to One, One to Many and Time of Day - include queuing so that your callers can be placed on hold and hear a variety of comfort messages whilst waiting. The service can also inform the caller of their current position in the queue and play music whilst they wait for their call to be answered.

Crucially, we have call statistic packages, updated every minute that can give valuable information to assist in the planning of resources and adjustment of queue settings - both important factors in delivering the optimum service possible to your inbound callers.

Features

• Quick and simple to use
• Play callers position in the queue
• Choice of comfort messages
• Specify maximum number of queued calls
• Professional company image
• Choice of hold music
• No new equipment needed
• 'Live' call stats are available
• Web based management control tool

Would you like us to call you back?

One of our expert team can call you back at a time that suits you.