 |
 |
|
|
No items in basket | |
To benefit from these great features, simply purchase
any Diva number, national or international.
Just contact us to learn more
|
Area divert If you are a multi-sited organisation and want to offer one main contact number, Area Divert will route your callers seamlessly to their nearest branch. All Area Divert plans are bespoke and we will work with you to design a plan that ensures a maximum number of calls are handled at the most appropriate branch. Make your business stronger. |
Features
|
 |
|
Auto attendant Designed for small and medium sized businesses, Auto attendant is a sophisticated service for automatically answering calls and routing them throughout your organisation, either to relevant departments or voice mail. Make your business stronger. |
Features
|
 |
|
Call centre Ensure that the most appropriate department or team member answers your callers as speedily as possible with departmental call routing and termination. Make your business stronger. |
Features
|
 |
|
Call recording A highly effective and affordable method to record phone calls that doesn't require a complex and costly technical investment. At the simple touch of a telephone keypad, this highly advanced and unique telephone recording service enables you to record incoming or outgoing calls. Make your business stronger. |
Features
|
 |
|
Voice to email This highly flexible voicemail service enables you to have messages with WAV attachments sent to your email. This product alerts you about messages via SMS, and enables you to create a multiple data-capture telephone service, emailing you the details callers leave when prompted. Make your business stronger. |
Features
|
 |
|
Fax to email Have your inbound faxes converted to emails with PDF attachments without the need for hardware or software. Fax to email is an easy and confidential way of receiving, filing and distributing fax documents. Make your business stronger. |
Features
|
 |
|
Email to fax Email to Fax ties your email to a real fax number, eliminating the need for a fax machine, an extra phone line and all the associated expenses such as paper and ink. Fast, reliable and secure, Email to Fax enables you to send and receive faxes via your computer. What's more, it reduces your carbon footprint. Make your business stronger. |
Features
|
 |
|
One to one One to one enables you to decide which numbers to receive your inbound calls on, 24/7. This service can be enhanced with a variety of features. If you need to know the origin of a call, Whisper will tell you as you answer the phone, Greeting uses a pre-connection message to welcome your callers, and Queue places callers on hold and plays comfort messages. Make your business stronger. |
Features
|
 |
|
One to many One to many routes calls to up to five different destinations if one line is busy or temporarily unavailable. Add features like Whisper which will tell you the origin of a call as you answer the phone, Greeting for pre-connection messages to welcome your callers, and Queue which places callers on hold and plays comfort messages. Make your business stronger. |
Features
|
 |
|
Follow me This service enables one number to follow you to whichever telephone you are using, ensuring that you are always available for your colleagues and customers. Whether you are in the office, at home or in the airport, people calling your number will always be able to reach you. Make your business stronger. |
Features
|
 |
|
Whisper If you have different business, service or department numbers routed to one phone, Whisper will inform you which one the customer is calling about as you answer and before you speak. It simply 'whispers' the information to you and prepares you to answer the call in the right way. This is also extremely useful to Call Centres and Call Handling companies. Make your business stronger. |
Features
|
 |
|
Time of day Enhance your customers' experience by routing their call to the best place to be handled at the time of their call—day or night. For instance, route calls to your main office during business hours and to an out of hours call handling service at all other times. Make your business stronger. |
Features
|
 |
|
Queue manager Deal efficiently with high or variable inbound call volumes and improve customer perception and satisfaction. Queue manager places your customers on hold while playing a variety of comfort messages that can assure them that their call is important and will be answered as soon as possible. Make your business stronger. |
Features
|
 |
|
Greeting Before you answer a call from a customer, Greeting will play them a pre-recorded message. This can be used to greet the caller in a standardised and consistent way, or to give them information they might not otherwise get to hear about. Make your business stronger. |
Features
|
 |
|
Ratio divert If your business is the kind of organisation that experiences frequent or periodical high call volumes, this product enables you to spread calls across multiple departments or sites, or to an outsourced call centre. This helps you to eliminate missed calls and sales opportunities. Make your business stronger. |
Features
|
 |
