Delivering award-winning business telecoms solutions, including International and UK inbound numbers, Gigabit Fibre, SMS and Audio Conferencing, to over 1,000 customers worldwide since 2006.
01 02 numbers
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01 02 numbers

UK geographic numbers

Give your business a local presence without the need for a physical office, by choosing one of our geographic numbers – we offer a range of local telephone from over 600 towns and cities in the UK.

Regardless of where you are based in the UK or globally, we will route your new geographic number to your existing number – be it to your office or mobile phone
STEP 1

Where would you like the number to point to?

  

  


Enter destination number:


Enter destination email:

What's this?


STEP 2

How many minutes do you need?

  

Minutes: Inclusive to UK landline: 1000

Minutes: Inclusive to UK mobile: 250

What's this?

Fee: Setup£15.00
Fee: Monthly Rental£10.00
Fee: Additional PPM £0.02

*VAT excluded ADD TO BASKET
STEP 3

CALL ROUTING FEATURES


Features that are included in your package:

ONE TO ONE
One to One
One to one enables you to decide which numbers to receive your inbound calls on, 24/7. This service can be enhanced with a variety of features. If you need to know the origin of a call, Whisper will tell you as you answer the phone, Greeting uses a pre-connection message to welcome your callers, and Queue places callers on hold and plays comfort messages.

Features
  • Simple web based management tool
  • Queue module can be added as a feature
  • 'Live' call statistics available
  • Voicemail options available
ONE TO MANY
One to Many
One to Many routes calls to up to five different destinations if one line is busy, unanswered or temporarily unavailable. If you have high volumes of calls and multiple answering centres, you can route calls in a 'round robin' or ring all answering centres simultaneously to ensure the call is answered as efficiently as possible.

Features
  • Simple web based management tool
  • 'Live' call statistics available
  • Divert to up to five destinations
  • Voicemail options available
  • Combine with other Diva call routing features to improve customer experience
TIME OF DAY
Time of Day
An automated service which enables you to control where your calls are being answered based on the time of day or day of week. Calls can be answered on your landline or mobile, outsourced call centre or international office, in fact any destination globally allowing customers to reach you at times convenient to them.

Features
  • Secure web-based management
  • Quick and simple to use
  • Powerful when combined with other call routing features
DATA CAPTURE
Data Capture
Data Capture offers callers the ability to respond to an automated series of questions either verbally, using a phone keypad or a combination of both.
Data Capture can be used in many ways, for example - competition entries, voting or brochure requests. Response data and recorded calls can be provided via the Diva web portal, or delivered by email or FTP.

Features
  • Create your own bespoke service
  • Record your own prompts
  • Capture multiple data input
  • Instant delivery of data
  • Capacity for high volume of calls
  • Can be combined with most of our call routing packages
WHISPER
Whisper
If you have different business, service or department numbers routed to one phone, Whisper will inform you which one the customer is calling about as you answer and before you speak. It simply 'whispers' the information to you and prepares you to answer the call in the right way. This is also extremely useful to Call Centres and Call Handling companies.

Features
  • Allows for professional call answering
  • Personalised whisper messages
  • Handle multiple campaigns
  • Optimum line usage
RECORD YOUR OWN GREETING
Record Your Own Greeting
Stay in control and record your own message to play to your customers when they call you. This is an excellent way of giving your customers information they may not otherwise hear about - such as an event or promotion.

Use Greeting to:
  • Give callers alternative ways of getting the information they want
  • Deliver sales and marketing messages
  • Update your customers on important information such as weather and travel announcements
  • Direct callers to your website

Upgrade:

CALL RECORDING
Fee: Setup £10.00
Fee: Monthly Rental £5.00
Call Recording
A highly effective and affordable method to record phone calls that doesn't require a complex and costly technical investment. You can record all calls, or at the simple touch of a telephone keypad you can record individual calls on an ad-hoc basis.
Note: This service is not PCI compliant or encrypted. Talk to us if you need PCI or legally compliant call recording as we have alternative solutions.

Features
  • Inbound or outbound call recording
  • Online playback facility and storage
  • Simple to operate 'On Demand' option
  • Automatic delivery of recording to email
  • Inbound and PIN-based outbound recording
  • Call Recording available with other features
QUEUE MANAGER
Fee: Setup £10.00
Fee: Monthly Rental £5.00
Queue Manager
Deal efficiently with high or variable inbound call volumes and improve customer perception and satisfaction. Queue manager places your customers on hold while playing a variety of comfort messages that can assure them that their call is important and will be answered as soon as possible.

Features
  • Web based management control
  • Quick and simple to use
  • Play callers position in the queue
  • Choice of comfort messages
  • Specify maximum number of queued calls
  • Choice of hold music
  • No new equipment needed
  • Near real-time call statistics available
RATIO DIVERT
Fee: Setup £10.00
Fee: Monthly Rental £5.00
Ratio Divert
If your business is the kind of organisation that experiences frequent or periodical high call volumes, this product enables you to spread calls across multiple departments or sites, or to an outsourced call centre. This helps you to eliminate missed calls and potential sales opportunities.

Features
  • Web based customer control to change ratio percentages - instantly
  • Calls can be delivered to multiple UK and International sites
  • Maximise the number of calls handled
  • Good customer perception, satisfaction and increased sales
  • Powerful when combined with other call routing features
MID CALL TRANSFER
Fee: Setup £10.00
Fee: Monthly Rental £5.00
Mid Call Transfer
This feature allows answered calls to be transferred out to another destination number, without needing another phone line or having to pay for the cost of a second call. This is a network-based feature offering phone system like functionality over a wide area so is not restricted to a single location as is a PBX.

Features
  • Transfer answered calls to any destination
  • Potential to centralise reception facilities
  • No additional phone lines required
  • Free-up call traffic on your main business number
BASIC VIRTUAL SWITCHBOARD
Fee: Setup £10.00
Fee: Monthly Rental £5.00
Basic Virtual Switchboard
This service is ideal for organisations with various departments and offices. Your calls are automatically answered, the caller can then choose an option and the call is routed to the relevant department. e.g. press 1 for sales, 2 for customer services, 3 for accounts etc.

Features
  • Single-level menu
  • Record and upload personalised welcome and directional messages
  • Web based management control
  • Improve customer service, staff productivity and reduce call handling costs

Call back features:

ZONE PLAN
Zone Plan
If you are a multi-sited organisation and want to offer one main contact number, Zone plan will route your callers seamlessly to their nearest branch. All zone plans are bespoke and we will work with you to design a plan that ensures a maximum number of calls are handled at the most appropriate answering centre.

Features
  • Bespoke call routing plans: by town, city, region, or TV region
  • Lower cost and more manageable advertising campaigns
  • Callers routed first time to most appropriate branch
  • Improved customer experience
  • Reduced need to transfer calls between locatio
  • Combine with other Diva call routing features to improve customer experience
  • On-line web management tool
ADVANCED VIRTUAL SWITCHBOARD
Advanced Virtual Switchboard
This sophisticated service is ideal for organisations with multiple departments and offices. Your calls are automatically answered and your callers are invited to choose the department they require by a simple key press. Sub menu's can be built to offer further direction within departments.

Features
  • Multi-level menu
  • Personalised welcome messages
  • Web based management control
  • Combine with other Diva call routing features to improve customer experience

A virtual switchboard can be as simple as selecting from three options or complex as a multi-tiered menu with various features on each level.
PROFESSIONAL RECORDED GREETING
Professional Recorded Greeting
We can arrange for a professional greeting to be recorded, which can be used to greet your callers in a standardised and consistent way, or give them information they may not otherwise get to hear about.

Use Greeting to:
  • Give callers alternative ways of getting the information they want
  • Deliver sales and marketing messages
  • Ensure all greetings from your business are 'on brand'
  • Direct callers to your website

Fee: Setup from * £50.00
*Dependant on requirements
CUSTOMER SATISFACTION SURVEYS
Customer Satisfaction Surveys
Surveying your customers regularly is an essential part of running a successful business, regardless of your industry, product or service. Surveys measure satisfaction - or dissatisfaction - with your offerings. Determine customer needs and offer an opportunity to effectively communicate and build truly personal relationships with your customers.

When you take both praise and criticism to heart in order to fulfil the true needs of your customers, you build invaluable loyalty that can create a buzz around your business and bring in enthusiastic, highly qualified referrals.

At Diva, we design low-cost, high value post-call surveys via IVR or SMS to suit your specific needs.

Use them to:
  • motivate agents to deliver a consistent, quality service
  • use as a training and coaching aid
  • allow speedy management intervention to correct ad hoc or consistent issues
  • add greater depth and understanding to management reports
LANGUAGE PROMPTS
Language Prompts
Professional recording of your IVR messages is important for your organisation, especially when you are trying to expand into new countries and markets. Most customers will not listen to (or may not understand) your IVR or on hold messaging unless it's in their native language.

IVR or on hold messaging is therefore paramount when looking for new UK and international customers. Through our partner, we offer the best audio quality IVR or on hold messages. Experienced voice over artists will give your IVR or on hold messages the right tone, pace and intonation.

Features
  • Professional voice recordings
  • 100+ artists, 50+ dialects and languages
  • One-stop shop for voice solutions
  • Flexible, quick, low-cost service delivery
  • Increased customer satisfaction
DISASTER RECOVERY
Disaster Recovery
We guess you have a disaster recovery plan in place to protect your data - but what about your sales lines?

Unforeseen natural disasters like floods or heavy snow are not the only circumstances that can affect your business, other factors such as fires, power cuts or the accidental cutting of a cable in your area could disrupt your operations.

If you lose your phones for an hour, a day, a week...what would that do to your bottom line? If you rely on phones for your business, then you could be putting your business at risk by not having a contingency routing plan for your sales and support numbers.

At Diva, we offer a range of tailored plans that will protect your business' reputation and continuity. No matter the situation, we'll work with you to look after calls at the flick of a switch.

Features
  • Re-route all incoming calls
  • Changes to numbers take immediate effect
  • Minimum disruption
  • Detailed disaster recovery analysis and plans for any type of disaster
Call us to discuss your specific DR needs
BESPOKE CALL HANDLING
Bespoke Call Handling
On a day-to-day basis we work closely with organisations to create bespoke call handling solutions that suit their business. So if you would like a blend of services or if can't find exactly what you are looking for, we'd be happy to call you back to discuss your requirements.

Fee: Setup£15.00
Fee: Monthly Rental£10.00
Fee: Additional PPM to UK landline £0.02
Fee: Additional PPM to UK mobile £0.06

*VAT excluded ADD TO BASKET
In order to set up your selected advanced features, we will need to call you back. Please complete this short form and click on “confirm” to reserve your chosen number. We will give you a call shortly and will activate your number and complete your order over the phone.
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