With Instant Conference you can get connected straight away — there is no registration needed.
For more advanced features you need to register for an Upgraded or Pro Account. It’s free to register and only takes a minute.
Instant Conference: up to 50 people. Upgraded User: up to 50 people. Pro User: up to 300* people.
*Parties up to 300 people requires a 5 working day notice period.
No, our conferencing solutions are as simple as making a call. You can call on any landline or mobile phone, in the UK or abroad.
The quality of our conference calls are excellent and clear. We only use premium routing and Tier 1 telecommunications networks to ensure that your calls are not affected by external factors like internet traffic.
Our conferencing solutions are available to use 24/7.
No. You can call as often as you like and stay connected for as long as you need.
For an instant call you can use the following numbers:
From the UK: 0844 848 4444
From Austria: 0820 4011 5641
From Belgium: 070 35 47 87
From France: 0826 100 287
From Germany: 01803 002 131
From Ireland: 0818 275 679
From Spain: 902 886 065
From Sweden: 0939 1190 107
From elsewhere - UK Global Access: + 44 844 822 1100
If you host regular global conference calls or need better pricing for your mobile phone users, we have a wide range of international toll free and local UK numbers - find out more here.
Yes. Instant, Upgraded and Pro Users can use any of the Standard Access Numbers, including the Global Access Number +44 8448 22 11 00. Pro Users can also use a wide range of international toll-free access numbers and other UK numbers, including a London ’0207’ telephone number.
If you need any help, call us on 0330 333 0330 (dialling from the UK) or 0113 237 5070 (if dialling from abraod)
• Cape Verde
• Czech Republic
• Hong Kong
• New Zealand
• South Africa
• South Korea
• United Arab Emirates
• United Kingdom
• USA (all major cities)
If you have any problems dialling +44 8448 22 11 00 from abroad, you can:
• speak to your Telephone Carrier
• contact Diva Telecom’s Support Team on 0330 333 0330
• upgrade to a Pro User account Pro Users can use a wide range of international toll-free numbers or UK numbers beginning ’01’ or ’02’.
Ask us about upgrading your account if you regularly need to dial-in from abroad by calling 0330 333 0330 (+44 844 873 2353).
Yes, all standard access numbers can be dialled from a mobile phone. If callers regularly dial-in from mobiles, we recommend upgrading to the Pro User account. With this you have access to UK numbers beginning ’01’ and ’02’, which are normally included within a mobile minute ’bundle’. This can save you as much as 20p per minute.
Call us for more expert advice on 0330 333 0330.
No there’s no need to reserve*. Diva Conferencing is ready when you are. Simply invite your callers to dial-in and enter their PIN to connect.
*Parties of 300 people requires a 5 working day notice period.
With an instant call, you simply set a date and time for your conference and invite your callers by email.We’ll send them an invitation telling them what to do and when.
With a Pro User account, you have the option of inviting guests by email or a free text message.
Yes. Pro Users can subscribe to Call Recording and record all conference calls from any conference room with this service.
Contact us for expert advice on 0330 333 0330.
Your conference room is completely private and the call is as secure as you dialling direct to the other callers.
Regular and Pro Users can also lock the room to other participants using in-call controls, and other free security features such as announcing the caller’s name.
One message can be up to 160 characters and will use 1 credit for UK mobile. If your message is more than 160 characters it will be split into multiple message parts of 152 characters. These parts include a header that enables the receving phone to re-assemble them into one big message, this uses 8 characters.
The maximum size of a split message is 608 characters, which is 4 parts. For UK mobiles, you will be charged 1 credit per message part.
Generally messages will be delivered within 60 seconds; however this depends on the recipients’ mobile provider, at peak times there can be a delay of a few minutes.
It will appear on the report as Invalid Number if the number is not in use.
No, it is web-based, so all you’ll need is a computer with internet access.
Yes. The system is web based and so can be used from anywhere, this means that if your office is closed in an emergency, the lines of communication will still be open.
No. You can cancel at any time; if you are on a monthly plan then you’ll be billed for the current month and then never again.
If you are a PAYG customer then we don’t refund unused messages but they are valid for 12 months and you can send them at any time you wish within 12 months of purchasing them.
Messages will use more than 1 credit if:
- you are using over 160 characters per message
- you have sent messages to an international numbers which use 2 credits
Email to SMS works like email, but rather than sending an email message to someone’s PC, it sends an SMS text message to their mobile phone. You can simply use your email as normal, and if you wish you can add an email SMS address to your normal email address book e.g. (email@example.com)
Yes. You can add as many email addresses as you need and even an entire domain or mail server.
Yes. When you are sending messages, the only difference between an SMS email and an email is the address you send it to. You can send the same email message to any number and combination of email and SMS email addresses.
Yes. As long as you are not using a customised sender id, all they need to do is reply to the message in the normal way from their phone. The message will then be sent back to the email address you used to send the original message from.
Yes. If the recipient is usually in the same country as you are, then you just send the message as normal. However If their phone is registered abroad, then you will need to replace the leading ’0’ with the appropriate country dialling code. e.g. If you live in England and have a French recipient whose mobile phone number 07711223344, the number to which you would send your message would be ’337711223344’, with 33 being the dialling code for France.
You can pay for your messages in advance by topping-up your account using your credit or debit card. You may top up between 500 and 50,000 credits.
Your credit card transaction is handled on our behalf by Barclaycard.
UK Calling Charge Changes
UK Calling is the information campaign being led by Ofcom, the communications regulator, to help explain the changes that are happening to make telephone charges clearer. Ofcom is working together with major phone companies.
At present, the information you see or provide about the cost of calling a service number often looks something like this:
“Calls will cost 10 p per minute from a BT landline. Other landlines may vary and calls from mobiles may be considerably more.”
From the consumer’s perspective this makes it difficult to know what the call will cost, unless you happen to be calling from a BT landline.
From summer 2015, the cost to the consumer of calling a service number (starting 084, 087, 09 or 118) will be split into two parts:
1) An access charge. This goes to the consumer’s telephone provider. The access charge to calls to service numbers will be made clear on consumer’s bills and contract. The access charge will be a pence per minute (ppm) rate.
2) A service charge. This is the remainder; it includes any revenue going to the service provider (that’s you, the party being called), as well as revenue going to the ‘terminating call provider (the company which provides the number to you).
At the same time, all Freephone numbers beginning 0800, 0808 or 116* are being made free for consumers to call from mobile phones, just as they usually are from landlines.
Let’s take an example
Consumer X’s phone company charges him 6 ppm for calls to service numbers – that’s their access charge. And let’s say that the service charge for a particular number Consumer X wishes to call is 10 ppm. In this case Consumer X would see the following information:
“Calls will cost 10 ppm, plus your phone provider’s access charge”.
In this particular example, the call would cost 10 ppm (the service charge), plus 6 ppm (the access charge). So the call would cost Consumer X 16 ppm.
These rules will apply to all consumer calls to 084, 087, 09 and 118 numbers across the UK, delivering clearer rates for everyone.
Calls to other numbers – those beginning 00, 01, 02, 03, 05 or 07 – are not affected.
Yes. These changes do not include the Channel Islands or the Isle of Man who have their own structure for these type of calls.
All Freephone numbers (which begin 0800, 0808 or 116*) are being made free for consumers to call from mobile phones, just as they usually are from landlines.
0500 is a legacy Freephone number range. 0500 numbers are not part of these changes and calls from mobiles to these numbers will still be charged for. Ofcom has decided that the 0500 number range will be withdrawn from use in 2017.
Who will meet the cost of Freephone calls from mobiles?
The recipient of the call will be responsible for paying for the call, just as they are for calls from landlines and mobiles at present. The origination charge for the call will be subject to regulation that requires it to be fair and reasonable. Ofcom has set out guidance as to how this should be interpreted.
There may be an increased cost of operating an 0800, 0808 or 116* number, but the size of the increase will depend on the balance of fixed and mobile originated calls you receive. You should discuss this with your call provider.
The new arrangements do not require any telephone numbers to change. None of the organisations offering services on service numbers will be required to change their number. Of course, businesses and public organisations may decide that this is an appropriate time to move to a new number type such as 03.
If you invite your customers to call you on a number starting 080 or 116, this will be free to call for consumers from mobile phones.
For the other affected number ranges, the ‘access charge’ element of the call will be determined by the caller’s telephone provider. Because the access charge will apply across the different non-geographic ranges, there may be a small change in the overall cost of some calls.
You will be advised of the service charge which will apply to your contact number by your call provider ahead of the implementation of the changes.
I currently receive a share of the revenue generated by calls to my number. Will I have to disclose how much I receive from each call?
You will not be obliged to disclose how much you receive from a call. However, you will have to disclose the service charge for each call. The service charge is the sum of all revenue from the call which is not retained by the caller’s telephone company. The set service charge will be the same from all phones, and the level will usually be set for a given block of numbers allocated by Ofcom (typically these are in blocks of 10,000 numbers, but occasionally in 1,000 blocks). Your number provider will be informing you what the service charge will be for your service numbers.
Is Ofcom going to impose caps on the price of calls to certain numbers?
Calls to numbers starting 080 and 116* will be free to call for consumers. There will be caps on the maximum amount of the service charge for the other affected non-geographic numbers, with the exception of 118 directory-enquiry numbers, with caps varying according to the number range.
084 numbers will be capped at 7 ppm or 7 pence fixed fee (including vat), 087 numbers will be capped at 13 ppm or 13 pence fixed fee (including vat).
09 numbers will be capped at £3.60 per minute or £6.00 per call (including vat).
All the changes will be implemented in summer 2015. Ofcom are running a national consumer campaign, UK Calling, from January 2015 to make telephone users across the UK aware of the changes in plenty of time.
You may want to discuss how this might affect your organisation and how you use service numbers with your number provider. It’s advisable to make your Customer Service and Marketing teams aware of the impending changes so they can plan for them too.
The new service charges for your service numbers will be formally communicated to you thereby providing notice to update marketing communications material to include the service charge. This is important because, for the first time, organisations will have to make clear the cost of calls to service numbers in print and on on-line material which they produce / publish. This information should take the form:
“Calls cost ‘x’ p per minute (or just ’x’ pence for fixed cost numbers) plus your phone company’s access charge”
Companies offering Freephone service numbers should consider the potential additional costs they will incur through levies imposed on Freephone calls originating from mobiles. These additional costs will be explained once they are finalized.
My business currently uses numbers affected by the access and service charges. We currently do not have to publish pricing information in adverts. Will that change?
Yes, in future you will need to include information about the cost of the service charge for calling these numbers in any print or on-line material.
Most businesses make outbound calls to 08, 09 or 118 numbers. The new charging system (the access and service charges) applies to calls made from residential lines and consumer mobile phones. However, Ofcom anticipates that providers may extend the same pricing arrangements to business customers. You should speak to the phone company which provides services to your business about this.