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Delivering award-winning business telecoms solutions, including International and UK inbound numbers, Gigabit Fibre, SMS and Audio Conferencing, to over 1,000 customers worldwide since 2006.
FAQ
“Diva made it really easy. They’re flexible, friendly, helpful, and their knowledge of the market is excellent. Diva is small enough to provide a responsive and personal service, but also has the backing of the biggest players in the industry - it’s the best of both worlds. A fantastic service!”
Mike Jones, Peer 1 Ltd

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0330 333 0330

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FAQ

FAQ'S

CLOUD

Q. What are the timescales for installation and set up?

Dependent on size and requirements, a Diva Cloud system can be set up between 2 hours to 2-3 days.

Q. Can I retain my existing telephone numbers?

Yes – they can ported onto the cloud platform.

Q. How long does a number port take?

A single number can take approximately 5 working days. A telephone number with ddi’s (direct dial in numbers) can take 20 working days.

Q. Can I keep my existing handsets?

Yes – providing they are a compatible make and model – please refer to this list of current compatible handsets here.

Q. If I cannot keep my existing handsets, will I need to purchase new ones?

Not necessarily – handsets are available on either a rental or purchase option.

Q. Can I use conference phones on the cloud system?

Yes – providing they are compatible IP conference phones. A list of current compatible handsets is available here.

Q. Can I have a welcome and hold message?

Yes – personalised welcome messages can be provided along with on hold music.

Q. Will I keep my existing call features?

Yes – the Diva Cloud system provides all the main features of an on-premise system.

Q. Will it integrate with my existing CRM system?

It depends – please cross check with this list of current compatible CRM’s.

Q. Can I have remote workers on the same system?

Yes – remote workers, field staff, national and international offices can all be part of the same system.

Q. Do I need anything in advance of changing to a Cloud system?

You will need to ensure you have a sufficient internet connection – the recommended minimum bandwidth requirements are available here. The handsets also require power so you will need either a PoE (power over ethernet switch) or power packs for the handsets. Also ensure that your internal cabling is CAT5 minimum.

Q. Is Diva Cloud reliable?

Yes – as long as you have a good broadband or leased line service, as all Cloud systems are only as good as the connections they run over.

Q. How can I find out more?

Visit our webpages here, email or call us on 0330 333 0330.


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