To give users the best experience we use cookies on our website. Accept this cookie | Find out more

X

NEWSLETTER

SIGN UP FOR OUR NEWSLETTER


SUBMIT

I want to receive Diva Telecom’s Newsletter

We don't spam or share your information with anyone else

Delivering award-winning business telecoms solutions, including International and UK inbound numbers, Gigabit Fibre, SMS and Audio Conferencing, to over 1,000 customers worldwide since 2006.
FAQ
“Diva made it really easy. They’re flexible, friendly, helpful, and their knowledge of the market is excellent. Diva is small enough to provide a responsive and personal service, but also has the backing of the biggest players in the industry - it’s the best of both worlds. A fantastic service!”
Mike Jones, Peer 1 Ltd

Talk to us

0330 333 0330

Email us

FAQ

FAQ'S

CONFERENCING

Q. Do I need to register with Diva Conferencing?

With Diva’s Instant Conference solution you can get connected straight away — there is no registration needed. For more advanced features you need to register for an Upgraded or Pro Account Diva Conference Account. It’s free to register and only takes a minute.

Q. How many people can I have on my conference call?

Instant Conference: up to 50 people.
Upgraded User: up to 50 people.
Pro User: up to 300* people. (*requires a 5 working day notice period).

Q. Do I need special equipment?

No – using Diva Conferencing solutions is as simple as making a call. You can call on any landline or mobile phone, in the UK or abroad, using our access code.

Q. How good is the sound quality?

The quality of Diva Conference calls are excellent and clear. We only use premium routing and Tier 1 telecommunications networks to ensure that your calls are not affected by external factors like internet traffic.

Q. When is the service available?

Diva Audio Conferencing solutions are available to use 24 hours a day, 7 days a week.

Q. Is there a limit to the duration or number of conference calls I can make?

No – you can call as often as you like and stay connected for as long as you need.

Q. What number do I dial?

For an instant audio conference call enter your email address here and click generate PIN. You will then be given your access number.

If you host regular global conference calls or need better pricing for your mobile phone users, we have a wide range of international toll free and local UK numbers - find out more here.

Q. What can I do if my Carrier doesn’t support the Global Access Number?

If you have any problems dialling the Global Access Number from abroad, you can:

• Speak to your Telephone Carrier

• Contact Diva Telecom’s Support Team on 0330 333 0330

• Upgrade to a Pro User account and use a wide range of international toll-free numbers or UK numbers beginning ’01’ or ’02’.

Q. Where can I dial the Global Access Number from?

Our Global Access Number is widely supported by telephone carriers across the globe. Although this list is not exhaustive, our conferencing service regularly receives calls to this number from the following countries:

Arabia | Argentina | Aruba | Ascension | Australia | Austria | Azores | Bahrain | Bangladesh | Belgium | Bulgaria | Cape Verde | Chile | China | Colombia | Croatia | Cyprus | Czech Republic | Denmark | Egypt | Estonia | Finland | France | Germany | Ghana | Greece | Hong Kong | Hungary | Iceland | India | Indonesia | Iran | Iraq | Ireland | Island | Israel | Italy | Japan | Kenya | Kuwait | Libya | Luxembourg | Macao | Madeira | Malaysia | Malta | Mexico | Monaco | Morocco | Netherlands | New Zealand | Nigeria | Norway | Pakistan | Palestine | Poland | Qatar | Romania | Russia | Saudi | Singapore | South Africa | South Korea | Spain | Sweden | Switzerland | Taiwan | Tanzania | Thailand | Tunisia | Turkey | Ukraine | United Arab Emirates | United Kingdom | USA (all major cities)

Q. Can I dial-in from a mobile phone?

Yes – all standard access numbers can be dialled from a mobile phone. If callers regularly dial-in from mobiles, we recommend upgrading to the Pro User account. With this you have access to UK numbers beginning ’01 ’ and ’02 ’, which are normally included within a mobile minute ’bundle ’. This can save you as much as 20p per minute.

Q. Do I need to pre-book my conference call?

No there’s no need to reserve*. Diva Conferencing is ready when you are. Simply invite your callers to dial-in and enter their PIN to connect.*Parties of 300 people requires a 5 working day notice period.

Q. How do I let my participants know about the details of the call?

With an instant call, you simply set a date and time for your conference and invite your callers by email.We’ll send them an invitation telling them what to do and when. With a Pro User account, you have the option of inviting guests by email or a free text message.

Q. Can I record conference calls?

Yes – Pro Users can subscribe to Call Recording and record all conference calls from any conference room with this service. Contact us for expert advice on 0330 333 0330.

Q. Is the service secure?

Your conference room is completely private and the call is as secure as you dialling direct to the other callers. Regular and Pro Users can also lock the room to other participants using in-call controls, and other free security features such as announcing the caller’s name.

Q. Can I separate individual conference calls on my bill?

Yes, with our Project Accounting Codes (PAC) you can attribute an individual numeric code to a conference call. This code is entered at the start of the call and will be itemised on your bill, making it easy to attribute costs to end clients or individual projects.

Call us now on 0330 333 0330 or email info@divatelecom.co.uk

CONTACT

© DIVA TELECOM

TERMS & POLICIES
LEGAL NOTICES
PROFESSIONAL MEMBERSHIPS
SITE MAP