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Delivering award-winning business telecoms solutions, including International and UK inbound numbers, Gigabit Fibre, SMS and Audio Conferencing, to over 1,000 customers worldwide since 2006.
FAQ
“Diva made it really easy. They’re flexible, friendly, helpful, and their knowledge of the market is excellent. Diva is small enough to provide a responsive and personal service, but also has the backing of the biggest players in the industry - it’s the best of both worlds. A fantastic service!”
Mike Jones, Peer 1 Ltd

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0330 333 0330

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FAQ

FAQ'S

GIGABIT FIBRE

Q. Is the Gigabit City network a BT service?

No – CityFibre’s Gigabit Fibre is an entirely separate, private network that does not touch the BT network at any point.

Q. Are there any excess construction charges for installing Gigabit Fibre?

It depends – if a location is on-net there are generally no excess costs. If a location is off-net i.e. if we need to cover a large distance to reach your building there may be excess costs. These are identified at point of survey and clients have the option to cancel at this stage with no penalties.

Q. Is Gigabit Fibre the same as broadband?

No – not in terms of the general definition of broadband (ADLS/FTTC). Traditional broadband is a shared service between businesses as well as residential users, which is a highly contented service and also has no SLAs (Service Level Agreements). Gigabit Fibre on the other hand is a business only fibre to the property service with business grade SLAs and a Contention Protection Pledge.

Q. Does Gigabit Fibre go through my local cabinet?

No – Gigabit Fibre does not go through the BT or LLU cabinets but connects directly to the data centre.

Q. Does Gigabit Fibre have Service Level Agreements (SLA)?

Yes – it has a 5 hour SLA, which is a guaranteed ‘fix’ time, rather than just a ‘response’ time.

Q. Is Gigabit Fibre the same as a leased line?

It’s similar – leased lines use active ethernet components but demand ‘high premiums’ for uncontended 1:1 services.

Our Gigabit service uses fibre to the property (FTTP) and is full fibre end to end. Gigabit Fibre is a Gigabyte Passive Optical Network (GPON) with options of shared or unshared service. The shared service still has the same SLA and also has a minimum contention pledge.

Q. What is the lead time for Gigabit Fibre installation?

On-net, the lead time is 45 working days, which is subject to survey.

Q. Do you use BT or Virgin engineers?

Neither – we use independent qualified engineers and contractors.

Q. Can I use my existing router?

In some cases yes – however we would need to check the capability of your router.

Q. Will I get the speeds I’m promised?

It depends – you will receive near headline speeds, with ultra-low latency and jitter, however this depends on what hardware you use as some devices will have limits to their capability.

Q. Will my upload and download speeds differ?

No – Gigabit Fibre is a symmetrical service, so the upload and download speeds are the same.

Q. Can I upgrade later?

Yes – and with no upgrade costs. The service is full fibre, Gigabit enabled, so you can opt for a higher bandwidth package at a later date with the new package rental.

Q. What if I move premises mid-contract?

You can move your fibre service (within range of the network to another on-net location) during your contract, subject to a one-off installation fee. Unlike some other ISP’s we do not restart your contract, it is simply a continuation at a new location.

Q. Will Gigabit Fibre work with VoIP?

Yes – the fibre service is capable of supporting multiple VoIP telephony services.

Q. Can I keep my current broadband?

Yes – should you wish to. Some companies like to keep a second connection on standby, however the Gigabyte Passive Optical Network (GPON) is highly reliable. As Gigabit Fibre does not have the active components that some ethernet services have, it is not subject to flooding or power issues and the Gigabit service is also backed by an SLA.

Call us now on 0330 333 0330 or email info@divatelecom.co.uk

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