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Delivering award-winning business telecoms solutions, including International and UK inbound numbers, Gigabit Fibre, SMS and Audio Conferencing, to over 1,000 customers worldwide since 2006.
FAQ
“Diva made it really easy. They’re flexible, friendly, helpful, and their knowledge of the market is excellent. Diva is small enough to provide a responsive and personal service, but also has the backing of the biggest players in the industry - it’s the best of both worlds. A fantastic service!”
Mike Jones, Peer 1 Ltd

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0330 333 0330

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FAQ

FAQ'S

NUMBERS

Q. Can I keep my telephone number if I switch provider?

Yes – we have porting agreements in place with most major providers allowing you to keep your business telephone number whilst moving services to Diva Telecom.

Q. What call features can I get with a business telephone number from Diva?

Diva Telecom offer a wide range of call features to enrich your customers experience including: welcome messages, auto attendants, call whispers, call queues, disaster recovery, live call stats, reporting and many more. Included for free are these features and upgraded features are listed here.

Q. Can I take calls on my mobile phone?

Yes – we can deliver telephone calls to either a landline or mobile or both.

Q. What is a virtual number and does it work?

Virtual telephone numbers are not associated to a physical line rather they forward calls to your chosen device, this can be a mobile a landline or even an email address in the case of the Voicemail to email feature.

Q. What are the benefits of a virtual number?

The benefit of a virtual number is that it is easy to retain if you move offices as it is not associated with the physical line on site. They are also available with in-depth analytics and a plethora of call features not associated with a fixed line.

Q. What is the difference between geographic and non-geographic numbers?

UK Geographic numbers starting 01 and 02 are tied to a geographic location – for example 0113 relates to Leeds. A non-geographic number (NGN) is not tied to a particular location so is often used by companies that operate nationally.

Q. Can I have a London number if I am based outside of London?

Yes – we can provide virtual numbers all over the world allowing you to choose the number that works best for your business and your customers.

Q. What are 03 numbers and are they expensive to call?

Ofcom introduced 03 numbers as an alternative to chargeable 08 numbers such as 0870. Diva’s 03 business numbers are charged at no more than the cost to call national 01 and 02 phone numbers.

Q. Do I need to be a big company to use a freephone number?

No – freephone numbers such as 0800 are great for all companies that want to encourage callers, customers are often put off by calling more expensive numbers such as 0844 or 0870 so offering a freephone number that your clients and prospects can call you on for free can increase the number of inbound enquires.

Q. What are UK Calling Charges?

084, 087, 09 or 118 charges
The cost to the consumer of calling a service number starting 084, 087, 09 or 118 is split into two parts:
1) An access charge at pence per minute (ppm) rate goes to the consumer’s telephone provider, which needs to be made clear on consumer’s bills and contract.
2) A service charge, includes any revenue going to the service provider (that’s you, the party being called), as well as revenue going to the ‘terminating call provider’ (the company which provides the number to you).
For example, consumer X’s phone company charges him 6 ppm for calls to service numbers – that’s their access charge. The number they chose to call charges 10 ppm service charge, so they see this information: “Calls will cost 10 ppm, plus your phone provider’s access charge”. So this call would cost Consumer X 16 ppm.
0800, 0808 or 116 charges
All Freephone numbers beginning 0800, 0808 or 116* are free for consumers to call from mobile phones as well as from landlines.

Q. Do I have to disclose revenue generated by calls to my number?

You are not obliged to disclose how much you receive from a call. However, you will have to disclose the service charge for each call. The service charge is the sum of all revenue from the call which is not retained by the caller’s telephone company. The set service charge is the same from all phones, and the level is usually set for a given block of numbers allocated by Ofcom (typically these are in blocks of 10,000 numbers, but occasionally in 1,000 blocks). Your number provider will be informing you what the service charge will be for your service numbers.
Are there caps on the price of calls to certain numbers?
Yes - 084 numbers are capped at 7 ppm or 7 pence fixed fee (including vat), 087 numbers are capped at 13 ppm or 13 pence fixed fee (including vat).

Q. Which number is best for my business?

This very much depends on what you need, take a look on our UK numbers page and International Numbers page for an overview or get in touch with our consultants via email info@divatelecom.co.ukor call them on 0330 333 0330.

Call us now on 0330 333 0330 or email info@divatelecom.co.uk

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