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Delivering award-winning business telecoms solutions, including International and UK inbound numbers, Gigabit Fibre, SMS and Audio Conferencing, to over 1,000 customers worldwide since 2006.
call routing
“Diva Telecom responded quickly to our enquiry and came out and gave us advice, guidance, and a cost effective solution.”
Samatha Parker, The Oasis School Of Human Relations

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call routing

Call Manager – Inclusive Call Features

When you buy a UK or International telephone number from Diva Telecom, your business also benefits from a number of very useful call management features, completely free of charge. With our easy to use and customisable cloud-based Call Manager you can deliver a seamless customer service experience for your callers, because each incoming call could be your first or last chance to create the right impression. Click on the following features to find out more or scroll down:

FEATURES

Reporting

Call Whisper

Data Capture

Record Your Own Greeting

Time of Day Routing

One to One Routing

One to Many Routing

Ratio Routing

Upgraded Features






Reporting

Gain real-time insights of key customer data and service metrics with our reporting dashboard. For example, identify which agents are experiencing high levels of unanswered calls and with deeper data analysis pinpointing whether causes are resourcing problems or poor customer service. With over 20 different report types to choose from, our Call Manager can also be fully integrated with your existing Customer Relations Management (CRM) systems.

Call Whisper

If you have different business, service or department numbers routed to one phone, Call Whisper will inform you which number the customer has called as you answer and before you speak. It simply 'whispers' the information to you and prepares you to answer the call in the right way. This is also extremely useful to Call Centres and Call Handling companies.

Data Capture

Offer callers the ability to respond to an automated series of questions either verbally, using a keypad or both. Create your own bespoke recording, ideal for businesses with high call volumes such as for competition entries or voting.

Record Your Own Greeting

Record a message professionally or inhouse, that callers hear before their call is answered. This is an excellent way to provide your customers with information such as events or promotions or to direct callers to your website.

Time of Day Routing

Control where your calls are diverted to at different times. Calls can be routed with an automated service via the Call Manager to different destinations dependent on the time of day or day of the week. Perfect for handling out of office hour calls or routing international calls to the right destination, depending on the time zone.

One to One Routing

Choose a single destination number for your business’ incoming phone calls, which you can change anytime and instantly via the Diva Manager platform. Especially useful for diverting calls to another office or a mobile whilst you are out of the office, this gives you flexibility and makes sure your business doesn’t miss any important calls.

One to Many Routing

Route your calls to up to five different landline or mobile phone destinations. Invaluable if the line is busy, unanswered or you’re temporarily unavailable. Calls can be routed as ‘round robin’ or can ring to all destinations at the same time, ensuring calls are answered as efficiently as possible.

Ratio Routing

Useful for managing peak call volumes, this feature enables you to distribute incoming calls based on pre-set parameter where certain percentage of calls get routed to different numbers. Some calls could, for example, be routed to another office, a home worker or call answering service.

Upgraded Features

The Call Manager portal can grow with your business and be curated to suit your business’ needs. We also offer many more advanced call routing features such as Disaster Recovery, Dynamic Call Agent – click here to find out more.

Call us now on 0330 333 0330 or email info@divatelecom.co.uk
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