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Benefits of 0800 Phone Numbers
With 0800 telephone numbers, your customer does not pay for the call. The cost of the call is instead charged to your company. By offering your customers 0800 phone numbers to call for free, you are showing that you care about them and want to keep communication channels to them open at your expense.
Expensive customer service lines are frustrating and prohibitive for customers. Many companies have come under fire and been publicly criticised for only offering expensive phone numbers on their customer service line.
While using premium numbers can be an important way of managing call volumes and encouraging people to use online channels, giving customers no other options for contacting you can lead to complaints and your customers going elsewhere.
Providing freephone 0800 phone numbers for customers is a great benefit to them. But if you thought it was just customers who benefitted from 0800 telephone numbers, think again!
Benefits for Companies Offering 0800 Phone Numbers
There are many benefits for companies offering 0800 phone numbers, including: improved customer satisfaction and retention; increased sales and ROI; brand recognition and ease of number recall; location flexibility; business credibility and the ability to undertake targeted marketing and measurement.
By offering 0800 telephone numbers, you will increase the number of enquiries you receive. An increase in enquiries gives the possibility of an increase in conversions, and a potential increase in profits.
With Diva Telecom, 0800 phone numbers also come with the opportunity to us call routing and area divert. This is extremely useful for multi-site organisations who want to offer one main contact number and to route customers seamlessly to their nearest branch.
How Much Do 0800 Phone Numbers Cost?
0800 phone numbers are obviously free to your customers, but the price you pay with Diva Telecom can vary depending on which package you opt for. We have a number of different packages with inclusive minutes and various other feature bundles, such as call routing (see above), call recording, call queuing and call centre management. Voicemail is available free on most of our call routing packages.
How do UK 0800 Phone Numbers Work?
0800 telephone numbers are directed at your landline. You simply choose the landline number that you would like your 0800 number to point to and we set up the link. We will then bill you for the calls received on this number.
How Do I Set Up An 0800 Number?
You can give us a call on 0330 333 0330, and we’ll talk you through your options and set up the number for you. Or, if you prefer to buy online, our 0800 phone numbers are now available to buy direct through the Diva Telecom website here.
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