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DIVA LATEST NEWS
Diva Telecom Awarded O2 Approved Partner
We are delighted to announce that DivaTelecom has this month been selected by O2 to join its exclusive list of Approved Partners. The O2 Approved Partners list demands strict qualifying criteria, excellent customer service and commitment to the business sector. Partners are required to deliver specialist knowledge and a commitment to providing a great customer experience and a trusted approach.
O2 relaunched its Approved Partner programme for distributors and indirect dealers last year, with a focus on customer satisfaction. In addition to the high standards of customer service that Diva customers have come to expect from us, being an O2 Approved Partner now means that we can offer our customers exclusive airtime and hardware offers that are only available through O2 Approved Partners. These include the new windows compliant Palm Pre.
Here is what O2 UK head of partners, Maggie Kennedy, said about the scheme:
“The Approved programme … sets demanding qualifying criteria including excellent customer service and a true focus on delivering Joined Up Communication solutions within the business market.”
To ensure its high standards of customer service are met, O2 makes regular checks with SMEs after deals have been closed in order to gain feedback on Approved Partners. Approved Partners are rated on O2’s customer satisfaction index (CSI), and any dealers who do not meet the required 85% key score are struck off the O2 Approved list.
As we are an independent business mobile solutions provider that takes time to understand each one of its customers and their business needs, becoming an O2 Approved Supplier is part of Diva’s commitment to in-depth industry and product knowledge, and exceeding client expectations on customer service.
DivaTelecom is now an approved supplier for O2 and EE, and can advise business customers on the best business mobile tariff and handset for their bespoke needs, offering exclusive business mobile phone deals that aren’t available direct.
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