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Delivering award-winning business telecoms solutions, including International and UK inbound numbers, Gigabit Fibre, SMS and Audio Conferencing, to over 1,000 customers worldwide since 2006.
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Diva Staff Award winners Leslie Deville and Neil Bircumshaw

LESLIE & NEIL WIN DIVA STAFF AWARDS

Back in December, we launched the Diva Staff Awards, with Andrew our IT Director being named the first ever winner.  Since then we have seen two back-to-back wins for the Diva Telecom customer support team! First Leslie and then Neil were nominated and presented with the Diva Staff Awards in Spring and Summer, for their exceptional customer service by their fellow colleagues.


It’s no great secret that we at Diva Telecom place a huge emphasis on ensuring our customers receive outstanding help and support through our carefully crafted customer journey – this just proves that our people go above and beyond in bringing about that promise.


Leslie’s Story


Since joining us in 2017, Leslie just keeps going from strength to strength and it’s a pleasure to see him thrive so much as part of our team. His customer support is second to none and his personality always shines through.


Some of the reasons why colleagues nominated Leslie:


“I nominate Leslie, as he has been highly praised by a couple of my customers recently for his promptness and knowledge.”


“Leslie provides me with support and training in all aspects of my job. Even when he has a lot on (which is most of the time) he still manages to take time out to help me. Leslie is also a lovely member to have on our team as he always keeps us laughing.”


“Leslie really helped and all credit to him with the change from On prem to Cloud at Morwick, most of the physical setup and programming was carried out by him. He is a cracking fella and a real asset to Diva. We should all be very proud of the work he carries out for the company.”


Neil’s Story


Even though Neil only recently started with us as Senior IT & Support Executive (read his company introduction here), he has already made a massive impact in the Diva office and out on-site. He brought with him 32 years of telecoms experience and we couldn’t be happier to have him around.


Here’s why Neil deserved to win:


“He goes above and beyond for our customers and even on-site you can see their confidence building in us because they know they are dealing with someone who has a lot of knowledge in the industry and knows what he’s talking about.”


“I nominate Neil as he is very talented, customer focused and loves a challenge. Neil is a ‘go-to’ type of person and gets things done.”


Neil is always available to help our team and nothing is ever too much trouble. He manages to stay calm in all situations even while dealing with complex issues and brings a ray of sunshine to the office.”


Over to Lyndsey


That’s what their fellow colleagues think about them, now what does Operations Manager, Lyndsey have to say about the remarkable duo?


On Leslie: “It astounds me how much work Leslie gets done in a day. He is always happy to help the team and manages to stay completely focused and organised. He is willing to learn and, more importantly, share the knowledge around. He is a real asset to our team and to Diva.”


On Neil: “Neil has taken so much pressure off Andrew, our IT Director, and the rest of the support team – we really couldn’t do without him now. He always makes people smile and is ready to step in and help anytime he’s needed.”


Always there for you


It’s so important to us that our people share in Diva’s customer care values so when you work with an entire office full of individuals who do, you know you’re doing something right as a company. Our customer journey doesn’t just mean a lot to our customers, it means a lot to our team too. We hope this shows you that a little kindness, support and ‘can-do’ spirit can go a long way.


Who will our next winners be? Stay tuned.


In the meantime here’s a note from our MD, Erica Lewis:


“The lengths these two individuals go to when serving our customers amazes even me at times. In fact, that applies to everyone here at Diva Telecom. My people really do work hard to deliver the best service possible and it shows. Both Leslie and Neil are real team players, have pulled in great customer feedback and are professional in every way. They’re a real credit to Diva and we couldn’t be prouder.



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