To give users the best experience we use cookies on our website. Accept this cookie | Find out more





I want to receive Diva Telecom’s Newsletter

We don't spam or share your information with anyone else

Delivering award-winning business telecoms solutions, including International and UK inbound numbers, Gigabit Fibre, SMS and Audio Conferencing, to over 1,000 customers worldwide since 2006.
Our news
“We chose Diva Telecom because of the speed of response from an initial site meeting to receipt of quotation, but more importantly the help and advice given in a professional but friendly way.”
Glenn Broughton, Croso UK Ltd

Media contact

For all media related enquiries please contact:

Alex Lawler
0330 333 0336



We don’t spam or share your information with anyone else
Our news

UK Calling Charge Changes are nearly here......

Following our recent notification about UK Calling changes due to take place on the 1stJuly 2015. 

Ofcom, the communications regulator, is making changes to the way consumers are charged for calling services beginning 08. Research carried out by Ofcom has shown that people are confused about how much it costs to call these service numbers, and as a result avoid using them. The changes being introduced will make the costs more transparent and easier to understand. 

The key changes being introduced on 1st July 2015 are:

Freephone numbers will become free to call from mobiles as well as landlines – as a result there will be an increased cost of operating an 0800 or 0808 number, but the size of the increase will depend on the balance of calls that are received from callers dialling from a landline or a mobile, there will be a surcharge for all callers dialling from their mobile

The cost to call service numbers (that’s those starting 084, 087, 09 & 118) will be split into two parts;

an access charge, which will be stipulated by the caller’s phone company,

and a service charge, which will be promoted by the organisation offering the service

From the 1st of July, calls to your Freephone number(s) that originate from mobile phones will attract a levy of a few pence per minute. The impact on your organisation will depend on the amount of calls that originate from mobile phones. 

You may wish to consider migrating to a UK Wide 03 number which is less costly than 0800 / 0808 numbers and does not attract a levy.  

What you need to do

Review all your promotional materials, website and advertising. When the new system comes into effect, companies and organisations that provide services using 084, 087, 09 or 118 numbers will be required to communicate charges clearly. Wherever you advertise or promote one of these numbers, you must ensure that the relevant service charge is displayed in a prominent position, and in close proximity to the telephone number in all cases.

Check the wording, as an example, a statement along the lines of “Calls will cost 5 pence per minute plus your telephone company’s access charge” is likely to be considered compliant – but we recommend you seek individual advice from the Advertising Standards Authority (ASA) at -advertisers and visit the CAP (Committee of Advertising Practise) website for information about the types of marketing materials you need to update.

Your new pricing information must be ready to go in your advertising, promotional material and communications from the point of change, which is expected to be 1st July 2015.

We’ve published some FAQ’s on our website to answer any questions you may have and provide more information about the changes. You can view these at: 

This is a major change within the industry and our carriers have been working closely with Ofcom and other communications providers in determining the new system. We’re confident this will provide a fair and simpler system for consumers.

From your perspective it’s also a good opportunity to review the way your customers contact you and make some changes if necessary. 

Please do share this information with anyone else in your organisation that will need to know; marketing and communications teams, finance, or any other teams in your organisation that actively use service numbers, so they can start preparing themselves for the changes too.

We would be delighted to help you with your review, please call us on 0330 333 0330 for advice or to arrange a meeting.



Happy Diva-versary Darren Mitchell! Wow what a first year it has been with the launch of Diva Mobile, great custome…
These are newsworthy stories which Katrina Cliffe @KCComms recommded during her "Power of #PR" talk at  …
RT @GigabitHudds: We're here at the #KirkleesConf today to talk about our exciting full fibre project in Huddersfield! Come say hi and fin…
Steve Moore @CityFibre City Development Manager shared latest update of @GigabitHudds £30m #gigabit fibre infrastru…
First panel speaker @JacquiGedman_KC Chief Exec of @KirkleesCouncil talks about #Kirklees economic strategy to make…
Interesting first talk at #KirkleesConf by David Abbott @davidatinsight about the Psychology of Pricing at…
Did you know that businesses in #Huddersfield can already benefit from the ultrafast #Gigabit Fibre service from…
We're looking forward to #KirkleesConf at @johnsmithstadia #Huddersfield tomorrow! #TuesdayMotivation
RT @SearchLeeds: We're celebrating #InternationalWomensDay by announcing a new #SearchLeeds track - Women in Digital. This track will featu…
The excellent #MWLive19 Conference ended with a thought provoking talk from @ThomasBarta to avoid "Job Restrictions…