OUR CUSTOMER’S JOURNEY
It’s no secret that we at Diva Telecom want our customers to get the best out of their experience with us, and as such we participate in an on-going consultancy-style relationship that revolves entirely around your wants and needs as a business. As part of this, we believe you should know exactly what to expect from us.
As part of The Diva Experience, you can expect:
- Problem-solution consultations focused on getting you the best possible results for your business.
- Instant, one-on-one helpdesk contact.
- In-depth project management with highly skilled and passionate professionals.
- Bespoke reporting for full billing transparency and data insights.
Three steps, and you’re good to go!
This is the ‘getting to know you’ phase. We’re learning about your business, you’re learning about how we can help your business achieve its goals and prosper. Listening is our speciality; only then can we start to identify how to move forward.
Our telecoms experts will then get to work on your audit. Matching your business to the correct telecoms solutions with a focus on delivering a solid ROI, with unbeatable business benefits and improved workplace efficiencies.
Now it’s time to get it in writing. The proposal document will detail our understanding of your business’ objectives and will enclose your expert’s bespoke recommendations.
You’re happy, we’re happy, so let’s get to work! We’ll take care of the transition process and ensure that everything runs smoothly and provide you with a handy Diva Welcome Pack.
But don’t think our help stops there…
We’re not like that – you are part of our team now, which means you’ll benefit from proactive account management and support. Remember, we’re here for you. If your business requirements change, we’ll change with you.