Dependent on size and requirements, a Diva Cloud system can be set up between 2 hours to 2-3 days.
Yes – they can ported onto the cloud platform.
A single number can take approximately 5 working days. A telephone number with ddi’s (direct dial in numbers) can take 20 working days.
Yes – providing they are a compatible make and model – please refer to this list of current compatible handsets here.
Not necessarily – handsets are available on either a rental or purchase option.
Yes – providing they are compatible IP conference phones. A list of current compatible handsets is available here.
Yes – personalised welcome messages can be provided along with on hold music.
Yes – the Diva Cloud system provides all the main features of an on-premise system.
It depends – please cross check with this list of current compatible CRM’s.
Yes – remote workers, field staff, national and international offices can all be part of the same system.
You will need to ensure you have a sufficient internet connection – the recommended minimum bandwidth requirements are available here. The handsets also require power so you will need either a PoE (power over ethernet switch) or power packs for the handsets. Also ensure that your internal cabling is CAT5 minimum.
Yes – as long as you have a good broadband or leased line service, as all Cloud systems are only as good as the connections they run over.
With Diva’s Instant Conference solution you can get connected straight away — there is no registration needed. For more advanced features you need to register for an Upgraded or Pro Account Diva Conference Account. It’s free to register and only takes a minute.
Instant Conference: up to 50 people.
Upgraded User: up to 50 people.
Pro User: up to 300* people. (*requires a 5 working day notice period).
No – using Diva Conferencing solutions is as simple as making a call. You can call on any landline or mobile phone, in the UK or abroad, using our access code.
The quality of Diva Conference calls are excellent and clear. We only use premium routing and Tier 1 telecommunications networks to ensure that your calls are not affected by external factors like internet traffic.
Diva Audio Conferencing solutions are available to use 24 hours a day, 7 days a week.
No – you can call as often as you like and stay connected for as long as you need.
For an instant audio conference call enter your email address here and click generate PIN. You will then be given your access number.
If you host regular global conference calls or need better pricing for your mobile phone users, we have a wide range of international toll free and local UK numbers - find out more here.
If you have any problems dialling the Global Access Number from abroad, you can:
• Speak to your Telephone Carrier
• Contact Diva Telecom’s Support Team on 0330 333 0330
• Upgrade to a Pro User account and use a wide range of international toll-free numbers or UK numbers beginning ’01’ or ’02’.
Our Global Access Number is widely supported by telephone carriers across the globe. Although this list is not exhaustive, our conferencing service regularly receives calls to this number from the following countries:
Arabia | Argentina | Aruba | Ascension | Australia | Austria | Azores | Bahrain | Bangladesh | Belgium | Bulgaria | Cape Verde | Chile | China | Colombia | Croatia | Cyprus | Czech Republic | Denmark | Egypt | Estonia | Finland | France | Germany | Ghana | Greece | Hong Kong | Hungary | Iceland | India | Indonesia | Iran | Iraq | Ireland | Island | Israel | Italy | Japan | Kenya | Kuwait | Libya | Luxembourg | Macao | Madeira | Malaysia | Malta | Mexico | Monaco | Morocco | Netherlands | New Zealand | Nigeria | Norway | Pakistan | Palestine | Poland | Qatar | Romania | Russia | Saudi | Singapore | South Africa | South Korea | Spain | Sweden | Switzerland | Taiwan | Tanzania | Thailand | Tunisia | Turkey | Ukraine | United Arab Emirates | United Kingdom | USA (all major cities)
Yes – all standard access numbers can be dialled from a mobile phone. If callers regularly dial-in from mobiles, we recommend upgrading to the Pro User account. With this you have access to UK numbers beginning ’01 ’ and ’02 ’, which are normally included within a mobile minute ’bundle ’. This can save you as much as 20p per minute.
No there’s no need to reserve*. Diva Conferencing is ready when you are. Simply invite your callers to dial-in and enter their PIN to connect.*Parties of 300 people requires a 5 working day notice period.
With an instant call, you simply set a date and time for your conference and invite your callers by email.We’ll send them an invitation telling them what to do and when. With a Pro User account, you have the option of inviting guests by email or a free text message.
Yes – Pro Users can subscribe to Call Recording and record all conference calls from any conference room with this service. Contact us for expert advice on 0330 333 0330.
Your conference room is completely private and the call is as secure as you dialling direct to the other callers. Regular and Pro Users can also lock the room to other participants using in-call controls, and other free security features such as announcing the caller’s name.
Yes, with our Project Accounting Codes (PAC) you can attribute an individual numeric code to a conference call. This code is entered at the start of the call and will be itemised on your bill, making it easy to attribute costs to end clients or individual projects.
No – CityFibre’s Gigabit Fibre is an entirely separate, private network that does not touch the BT network at any point.
It depends – if a location is on-net there are generally no excess costs. If a location is off-net i.e. if we need to cover a large distance to reach your building there may be excess costs. These are identified at point of survey and clients have the option to cancel at this stage with no penalties.
No – not in terms of the general definition of broadband (ADLS/FTTC). Traditional broadband is a shared service between businesses as well as residential users, which is a highly contented service and also has no SLAs (Service Level Agreements). Gigabit Fibre on the other hand is a business only fibre to the property service with business grade SLAs and a Contention Protection Pledge.
No – Gigabit Fibre does not go through the BT or LLU cabinets but connects directly to the data centre.
Yes – it has a 5 hour SLA, which is a guaranteed ‘fix’ time, rather than just a ‘response’ time.
It’s similar – leased lines use active ethernet components but demand ‘high premiums’ for uncontended 1:1 services.
Our Gigabit service uses fibre to the property (FTTP) and is full fibre end to end. Gigabit Fibre is a Gigabyte Passive Optical Network (GPON) with options of shared or unshared service. The shared service still has the same SLA and also has a minimum contention pledge.
On-net, the lead time is 45 working days, which is subject to survey.
Neither – we use independent qualified engineers and contractors.
In some cases yes – however we would need to check the capability of your router.
It depends – you will receive near headline speeds, with ultra-low latency and jitter, however this depends on what hardware you use as some devices will have limits to their capability.
No – Gigabit Fibre is a symmetrical service, so the upload and download speeds are the same.
Yes – and with no upgrade costs. The service is full fibre, Gigabit enabled, so you can opt for a higher bandwidth package at a later date with the new package rental.
You can move your fibre service (within range of the network to another on-net location) during your contract, subject to a one-off installation fee. Unlike some other ISP’s we do not restart your contract, it is simply a continuation at a new location.
Yes – the fibre service is capable of supporting multiple VoIP telephony services.
Yes – should you wish to. Some companies like to keep a second connection on standby, however the Gigabyte Passive Optical Network (GPON) is highly reliable. As Gigabit Fibre does not have the active components that some ethernet services have, it is not subject to flooding or power issues and the Gigabit service is also backed by an SLA.
Yes – we have porting agreements in place with most major providers allowing you to keep your business telephone number whilst moving services to Diva Telecom.
Yes – we can deliver telephone calls to either a landline or mobile or both.
Virtual telephone numbers are not associated to a physical line rather they forward calls to your chosen device, this can be a mobile a landline or even an email address in the case of the Voicemail to email feature.
The benefit of a virtual number is that it is easy to retain if you move offices as it is not associated with the physical line on site. They are also available with in-depth analytics and a plethora of call features not associated with a fixed line.
UK Geographic numbers starting 01 and 02 are tied to a geographic location – for example 0113 relates to Leeds. A non-geographic number (NGN) is not tied to a particular location so is often used by companies that operate nationally.
Yes – we can provide virtual numbers all over the world allowing you to choose the number that works best for your business and your customers.
Ofcom introduced 03 numbers as an alternative to chargeable 08 numbers such as 0870. Diva’s 03 business numbers are charged at no more than the cost to call national 01 and 02 phone numbers.
No – freephone numbers such as 0800 are great for all companies that want to encourage callers, customers are often put off by calling more expensive numbers such as 0844 or 0870 so offering a freephone number that your clients and prospects can call you on for free can increase the number of inbound enquires.
084, 087, 09 or 118 charges
The cost to the consumer of calling a service number starting 084, 087, 09 or 118 is split into two parts:
1) An access charge at pence per minute (ppm) rate goes to the consumer’s telephone provider, which needs to be made clear on consumer’s bills and contract.
2) A service charge, includes any revenue going to the service provider (that’s you, the party being called), as well as revenue going to the ‘terminating call provider’ (the company which provides the number to you).
For example, consumer X’s phone company charges him 6 ppm for calls to service numbers – that’s their access charge. The number they chose to call charges 10 ppm service charge, so they see this information: “Calls will cost 10 ppm, plus your phone provider’s access charge”. So this call would cost Consumer X 16 ppm.
0800, 0808 or 116 charges
All Freephone numbers beginning 0800, 0808 or 116* are free for consumers to call from mobile phones as well as from landlines.
You are not obliged to disclose how much you receive from a call. However, you will have to disclose the service charge for each call. The service charge is the sum of all revenue from the call which is not retained by the caller’s telephone company. The set service charge is the same from all phones, and the level is usually set for a given block of numbers allocated by Ofcom (typically these are in blocks of 10,000 numbers, but occasionally in 1,000 blocks). Your number provider will be informing you what the service charge will be for your service numbers.
Are there caps on the price of calls to certain numbers?
Yes - 084 numbers are capped at 7 ppm or 7 pence fixed fee (including vat), 087 numbers are capped at 13 ppm or 13 pence fixed fee (including vat).
One message can be up to 160 characters and will use 1 credit for UK mobile. If your message is more than 160 characters it will be split into multiple message parts of 152 characters. These parts include a header that enables the receiving phone to re-assemble them into one big message, this uses 8 characters. The maximum size of a split message is 608 characters, which is 4 parts. For UK mobiles, you will be charged 1 credit per message part.
Generally, DivaTxt messages will be delivered within 60 seconds; however this depends on the recipients’ mobile provider. At peak times there can be a delay of a few minutes.
It will appear on the report as Invalid Number if the number is not in use.
No – DivaTxt is web-based, so all you’ll need is a computer with internet access.
Yes – the DivaTxt system is web based and so can be used from anywhere. This means that if your office is closed in an emergency, the lines of communication will still be open.
No – you can cancel the DivaTxt service at any time. If you are on a monthly plan then you’ll be billed for the current month and not again unless you sign up again. If you are a PAYG customer then we don’t refund unused messages but they are valid for 12 months of purchase and you can send them at any time you wish within that time.
Messages will use more than 1 credit if:
- you are using over 160 characters per message
- you have sent messages to an international numbers which use 2 credits.
Email to SMS works like email, but rather than sending an email message to someone’s PC, it sends an SMS text message to their mobile phone. You can simply use your email as normal, and if you wish you can add an email SMS address to your normal email address book e.g. (firstname.lastname@example.org)
Yes – you can add as many email addresses as you need and even an entire domain or mail server.
Yes. When you are sending messages, the only difference between an SMS email and an email is the address you send it to. You can send the same email message to any number and combination of email and SMS email addresses.
Yes – as long as you are not using a customised sender ID, all they need to do is reply to the message in the normal way from their phone. The message will then be sent back to the email address you used to send the original message from.
Yes. If the recipient is usually in the same country as you are, then you just send the message as normal. However If their phone is registered abroad, then you will need to replace the leading ’0’ with the appropriate country dialling code. For example, if you live in England and have a French recipient whose mobile phone number 07711223344, the number to which you would send your message would be ’337711223344’, with 33 being the dialling code for France.
You can pay for your messages in advance by topping-up your account using your credit or debit card. You may top up between 500 and 50,000 credits.
Your credit card transaction is handled on our behalf by Barclaycard.