No – CityFibre’s Gigabit Fibre is an entirely separate, private network that does not touch the BT network at any point.
It depends – if a location is on-net there are generally no excess costs. If a location is off-net i.e. if we need to cover a large distance to reach your building there may be excess costs. These are identified at point of survey and clients have the option to cancel at this stage with no penalties.
No – not in terms of the general definition of broadband (ADLS/FTTC). Traditional broadband is a shared service between businesses as well as residential users, which is a highly contented service and also has no SLAs (Service Level Agreements). Gigabit Fibre on the other hand is a business only fibre to the property service with business grade SLAs and a Contention Protection Pledge.
No – Gigabit Fibre does not go through the BT or LLU cabinets but connects directly to the data centre.
Yes – it has a 5 hour SLA, which is a guaranteed ‘fix’ time, rather than just a ‘response’ time.
It’s similar – leased lines use active ethernet components but demand ‘high premiums’ for uncontended 1:1 services.
Our Gigabit service uses fibre to the property (FTTP) and is full fibre end to end. Gigabit Fibre is a Gigabyte Passive Optical Network (GPON) with options of shared or unshared service. The shared service still has the same SLA and also has a minimum contention pledge.
On-net, the lead time is 45 working days, which is subject to survey.
Neither – we use independent qualified engineers and contractors.
In some cases yes – however we would need to check the capability of your router.
It depends – you will receive near headline speeds, with ultra-low latency and jitter, however this depends on what hardware you use as some devices will have limits to their capability.
No – Gigabit Fibre is a symmetrical service, so the upload and download speeds are the same.
Yes – and with no upgrade costs. The service is full fibre, Gigabit enabled, so you can opt for a higher bandwidth package at a later date with the new package rental.
You can move your fibre service (within range of the network to another on-net location) during your contract, subject to a one-off installation fee. Unlike some other ISP’s we do not restart your contract, it is simply a continuation at a new location.
Yes – the fibre service is capable of supporting multiple VoIP telephony services.
Yes – should you wish to. Some companies like to keep a second connection on standby, however the Gigabyte Passive Optical Network (GPON) is highly reliable. As Gigabit Fibre does not have the active components that some ethernet services have, it is not subject to flooding or power issues and the Gigabit service is also backed by an SLA.